Privacy Policy

Information We Collect

Personal Information

We may collect personal information when you use our Services. This includes, but is not limited to:

• Contact information (such as name, email address, and phone number)
• Business information (company name, position)
• Payment information for transactions
• Communications and interactions with us
• Information you provide in surveys, promotions, or feedback forms

Usage Information

We may automatically collect information about how you use our Services, including:

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Cookies and similar technologies

How We Use Your Information

We use the collected information for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and orders
• Communicating with you about our products, services, and promotions
• Responding to your inquiries and providing customer support
• Conducting research and analysis

Information Sharing

We may share your information with third parties in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

Your Choices

You have choices regarding the collection and use of your information:

• You can opt-out of receiving promotional emails
• You can disable cookies in your browser settings

Your Privacy Rights

For Residents of the European Union / European Economic Area (GDPR)

If you are located in the EU/EEA, you have the following rights under the General Data Protection Regulation:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Object: Object to processing of your data for direct marketing or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

For Residents of California (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act and California Privacy Rights Act provide you with the following rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: Opt out of the sale or sharing of your personal information. Tychon Packaging does not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at sales@tychonpackaging.com. We will respond to verified requests within 30 days (GDPR) or 45 days (CCPA).

Data Retention

We retain personal information for the following periods:

• Contact and quote form submissions: For the duration of the business relationship plus 3 years.
• Analytics data: Aggregated and anonymized within 26 months.
• Newsletter subscriptions: Until you unsubscribe.
• Transaction records: As required by applicable tax and commercial law.

International Data Transfers

Tychon Packaging Inc. is headquartered in Canada. Your personal data may be transferred to and processed by service providers in the United States, including:

• Formspree: Form submission processing
• Google Analytics (GA4): Website analytics
• Google reCAPTCHA: Spam prevention

These transfers are subject to appropriate safeguards, including the service providers' own privacy and data protection commitments.

Cookies & Tracking Technologies

Our website uses the following cookies and tracking technologies:

• Google Analytics (GA4): Collects anonymized usage data to help us understand how visitors interact with our site.
• Google reCAPTCHA: Prevents automated spam submissions on our forms.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site features. For more information on Google Analytics opt-out, visit Google Analytics Opt-out Browser Add-on.

Security

We take reasonable measures to protect your information, but no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our website or other means.

This privacy policy is provided for informational purposes. It does not constitute legal advice and should be reviewed by qualified legal counsel. Tychon Packaging Inc. is committed to protecting your privacy and will update this policy as our practices and legal requirements evolve.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at tychonpackaging.com/contact.